Privacy
Policy

When you place an order or make an enquiry, we collect personal information including your full name, phone number, email address, shipping address, and body measurements required for custom gear production.

We may also collect technical information such as your IP address, browser type, device information, and usage data when you visit our website. This is collected automatically and is used solely for improving our website and services.

Communications sent via WhatsApp, email, or any other channel to our team may be retained for quality assurance and customer support purposes.

Your personal information is used exclusively to process your orders, communicate about your purchase, and provide customer support. We do not use your data for purposes beyond what is required to deliver our services.

Measurements and sizing data provided for custom orders are used solely for production purposes and are not shared with any third party other than our trusted manufacturing partners, who are bound by strict confidentiality.

We may use your email or phone number to send order updates, shipping notifications, or relevant follow-up communications. You may opt out of non-essential communications at any time.

We do not engage in automated profiling or use your data to make automated decisions that significantly affect you.

Gravlok does not sell, rent, lease, or trade your personal information to any third parties under any circumstances.

We may share limited data with trusted service providers who assist in operating our business — including courier companies (for delivery) and payment processors (for transaction handling). These parties are contractually obligated to keep your data confidential and use it only for the specified purpose.

We may disclose personal information if required to do so by law, court order, or government authority. In such cases, we will notify you where legally permissible.

Gravlok uses WhatsApp as a primary customer communication channel. By contacting us via WhatsApp, you consent to us using this channel to respond to your queries and send order-related updates.

WhatsApp messages are subject to WhatsApp's own privacy policy and terms of service, which are separate from Gravlok's. We encourage you to review WhatsApp's policies independently.

We do not store WhatsApp conversations on external servers. Messages remain within the WhatsApp platform and are handled in accordance with WhatsApp's data practices.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected — typically the duration of your relationship with Gravlok plus a reasonable period thereafter for legal and accounting purposes.

Order data including measurements, communications, and transaction records may be retained for up to 5 years to comply with tax and accounting regulations.

You may request deletion of your personal information at any time (see Your Rights below). Upon receiving a valid deletion request, we will remove your data from our active records within 30 days, except where retention is required by law.

You have the right to access the personal data we hold about you. To make a data access request, contact us via WhatsApp or email and we will respond within 30 days.

You have the right to request correction of any inaccurate personal data. If any information we hold is incorrect, please notify us and we will update it promptly.

You have the right to request deletion of your personal data, subject to legal retention requirements. You also have the right to withdraw consent at any time for any processing that relies on your consent.

You have the right to object to certain types of processing, including direct marketing. To exercise this right, contact us directly and we will action your request immediately.

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. These are standard analytics cookies and do not collect personally identifiable information.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website but will not impact your ability to place orders via WhatsApp.

We do not use advertising or retargeting cookies. Any analytics data collected is used solely for website improvement and is not shared with advertising networks.

Gravlok implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, disclosure, or destruction.

Payment transactions are processed through secure, PCI-compliant payment providers. We do not store credit card or payment details on our servers.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of data transmitted electronically.

Gravlok services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected data from a child under 16, we will take immediate steps to delete that information from our records.

Gravlok may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the updated policy on our website with a revised "Last Updated" date.

We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.